NPR Junkie Puts Money Where Mouth Is

Ennnhhh. Not that much money.

Tonight I’m taking my first class through Skillshare:

Making Beautiful Stories: Interviewing, Editing + Audiojournalism

I’ve got a boatload of reasons for this, not the least of which is the GIANT, GAPING hole in my skillset where Multimedia Production should be (Reason #1). Seriously, you’d think I’d have gotten more involved in A/V stuff somewhere along my otherwise bizarro career path, but no. I’m the Words Person, and I’ve always been most comfortable with those words when they remain unspoken.

Could be because my writing style lends itself to the page and not the voice. Could be because the sound of my own recorded voice has always creeped me out. (I am not alone in this. If you want to shut someone up fast, play their own voice back at them.)

But.

I have a wild, enduring fascination with capturing stories (Reason #2). I firmly, deeply believe that everyone has a story, and that that story matters. If we can count on nothing else in this life, we can count on this: No one, anywhere, shares our exact life story. Shared experiences draw us closer and cement the bonds between us, but it’s the personal permutations of experience that make us who and what we are.

This is why I’m addicted to This American Life and Radiolab. This is why I claimed all the family photos from my mom’s house, stole Dad’s copy of Gingras Family Marriages, and am determined to have Graham’s mom narrate a trip through her photo albums. This is why I will be your grandmother’s favorite of all your friends — given the opportunity, I will sit for hours and listen to her talk about how she got from wherever she started to your front porch.

And then I’ll want to tell someone else about it, because trained reporters are inveterate storytellers. (Or gossips…YMMV.)

Here’s the thing, though. My story? Best told in my voice. Your story is better — or, at least, more authentically — told in your voice. (Reason #3) Audiojournalism gets me out of the way and helps me curate a story without sticking my voice in where it doesn’t belong.

That “sit and listen to grandma tell stories” thing is a skill I developed too late to put down my own grandmothers’ stories…more’s the pity, as they had some tales to tell, and the phrases they used are as much a part of who they were as their favorite colors and recipes.

Even if I had been paying enough attention to sit down and get my own family’s oral history out of its matriarchs, I’m not even ashamed to admit that I never would’ve gotten around to transcribing it. Because wow, do I hate that task. And even though one skill-less professor demanded that I record a podcast for a grade, I wouldn’t have known how to edit the audio for impact and clarity.

Until now, presumably. This class ought to give me a better idea of how to actually use the free software the aforementioned professor made us download (Audacity). This is one of those things I learn best from someone who knows how to do it, not just where to find it (Reason #4).

As for Reason #5…well. About two weeks before Mom died, I bought a digital recorder (something like this one) with the intention of just having her tell stories in its general direction. I’ve still never used it, beyond testing it.

I think it deserves to hear some good stories, don’t you?

On graduate school

My course work is complete — final grades are in, thesis is on track for a late winter defense, and I have learned a great deal:

1
I can better formalize and verbalize what I believe about my profession and my own approach to my work. I’ve wrapped my arms around this bizarre skill set I carry with me and recognize its potential and value. My program and my peers were directly responsible for this.

2
There is a strong positive correlation between my concern about a final grade and my respect for the professor. When I can see that the prof is The Expert and cares about whether I get it, I want that A. When I think he is, perhaps, teaching the wrong class or faking it, I don’t really care if he decides to give me a B, particularly if his grading system seems unclear or arbitrary anyway. (It happens.)

3
Grad school reinforced my respect for proper teachers. Full-time faculty are committed to communications as a field of study, but they’re also committed to education. They’re good at it, and they care about it — when you shine, they shine. Adjuncts typically haven’t been trained to teach; some of them are good at it, and some of them aren’t. (It’s also hard to teach something you just do.) When you shine, some of them shine…but some of them see you as competition.

I am grateful for professors who can define and design meaningful assignments and give useful feedback. I am also grateful for the talented adjuncts who are taking a stab at teaching digital communications in real time — they’re doing it without a map.

4
I have little patience for “participation points” at this level. I sincerely thought Ms. Quan’s sophomore honors English was the last time I’d watch a teacher award real points for reading from the CliffsNotes. The students in this program are smart, driven, and not afraid to speak up in class — don’t force them to talk if they don’t have something to say just to get a tick in the gradebook.

Ancillary: You want to award points for participation? Fine. Award extra credit every time a student makes a point to which you respond, “I think you’ve nailed the issue right there.”

5
It’s really, really difficult for even the most well-intentioned people to accurately judge the abilities and profile of digital communications professionals. “Interest” is not the same as “expertise and experience” — in the 5 classes I selected for my discipline, I’d say I had 3 “expert and experienced,” 1 “interested,” and 1 vaguely interested (that was the one who “taught” that blogging was five years old).

6
This latest round of formal education has obliterated one key assumption I’ve clung to since the age of 5 — that I love school. It turns out I loveloveLOVE learning, but have apparently outgrown or mistakenly attributed my affection for “school.”

Or maybe it’s that school hasn’t caught up to the time [TEDTalk VIDEO] in which I’m learning.

7
I’m totally not afraid of stats. There’s no way one or two classes trumps eight years of working with killer statisticians, though. I’m a strategist, not a researcher.

8
I have a much stronger interest in video than I had before I walked into 1717 Mass Ave. I still prefer to leave it to the experts, but I’m better able to work with those experts and give credit where it’s due. Because, holy crap, video editing takes an obscene amount of patience.

I’ll stop with 8, as I usually do. Overall, this has been a great experience, one that forced me to look up from my desk and jump-start my professional growth. I am still enrolled, still working through my thesis, and still very, very grateful I was able to take on this degree.

<span style=”color: #9932cc;”><strong>6</strong></span>

Johns Hopkins Master’s in Communication

Oh mah gawd, y’all. I’m responsible for a video on the interwebs. First time for everything…

This is my last (non-thesis) project for my last class at Hopkins, and we had a ton of fun putting it together. Clicky clicky!

I was lucky to work with some awesome folks on this project. Group projects in grad school tend to be difficult — everyone works and has responsibilities outside the classroom and the groups can get large because of the project structure. We had five people to the other groups’ six each, and it worked out great. We’ve still got some pieces left to finish, but the video is complete, approved, and posted, and we’re pretty proud of it. (Cue sigh of relief…)

Thesis report: 65% done. Roughly.

I just handed my full proposal in to my advisor. She’s got seven-ish days to turn it around with comments.

(I say seven-ish because she is advising me online while out of state to care for her ailing mother. It’s two years today since my mom died.* If my advisor needs a little extra time? I’m not the one to complain or panic.)

I’ve got butterflies in my stomach (along with the last of the beef stew I made this weekend) because about a week ago L’Advisor mentioned a concern about my topic. My response, apparently, was compelling, but…over my head, there’s a cloud of “holy fuck, what if I have to start all over with a new topic?”

I’m going to be honest with you: My full heart hasn’t been in every single assignment. I’ve handed in papers in the last year that I have not cared about. I’ve handed in papers in the last month that I haven’t cared about. I work full time and I’ve taken two classes every semester since last summer — I have learned to pick my battles.

I have also learned that just showing up and talking in class on Monday nights this semester is worth more points than the slew of 2-pagers we’ve been turning in.

I’m just sayin’.

Anyway.

This, I care about. I care because the research is timely and useful. I think I’ve made a good case for that. I’ve enjoyed what little original writing I’m allowed to do at this point (the majority of the first full proposal is literature review). I care about finishing my master’s, but I care more about the topic of my thesis:

Corporate Social Media Policy Commonalities: A Content Analysis

I know. It sounds boring. It is, sort of, and it surely will be when I’m deep in the throes of content coding, when I will WELL AND TRULY SO NOT CARE ABOUT THAT GODDAMN PAPER ANYMORE.

And that’s when I will set it down and have a cocktail, because my thesis on social media ain’t gonna cure cancer.

Deep down, though, I do care. I care because social media is the most important blend of people and technology I’ve seen in my lifetime. I suspect that will hold true for me until we build a decent robot.

I care because it is, quite literally, changing how we think, how we learn…and how we work. And although my field is markedly collaborative, there’s still a shortage of research to back up how we change our organizations to accommodate the changes in how we communicate.

For my small corner of this wide world, the research matters. So I care.

On deck: Assuming L’Advisor is satisfied, I roll into data collection and coding, add the results and discussion to what I’ve already written, revise as directed, click my heels three times, and turn it in. I’ve decided to take advantage of a little extra time and defend during the grace period between semesters, and then I’m done.

(more…)

State of agitation

Hey, y’all. Posting will be light for a while, I think. I’m diving deep into my thesis and carrying another class that, although not really challenging, comes with its own not insubstantial workload. I’ve got a longish conference in NYC coming up, too — right now, I’m working a little ahead of each class’s syllabus to make sure I’m comfortably on my game.

Right now, I’m still on track to finish in December, although the meaning of “finish” is a moving target. Taking travel and some other stuff into account, there’s a fair chance I’ll finish my thesis in December but wait to defend it until the grace period between semesters. Technically, I think that puts my grad date in spring 2011 instead of fall 2010, even though I won’t have to take classes in the spring. No big deal, really — that was the plan, before I decided to push it.

Some things at work are shifting around as well, which is par for the course. Never a dull moment at my office! No matter what happens, I’ll be reporting to a new VP shortly — always exciting, always promising, always full of opportunities…but never without the challenge of any transition.

I tend to thrive in situations like this, so I’m way more excited than worried. The slight difference this term, though, is that the workload never really ends with the thesis until it’s done. Sure, I’ve built a robust schedule telling me when to do what and for how long, but there’s always something more I could do to move it along. I mean, sure, I’ve got it set up so I code 20 artifacts on some days and 15 on others, but that means that I could push it to 20 on the days marked for 15 and get more done. And on that train ride to and from NYC next week? I could maybe do 30! Each way!

For this last deliverable, there’s always more to do…until there isn’t. So even when I’m taking a break, my brain has trouble disengaging or not jumping to the next task on the list.

Also, two thumbs up for Applied Quantitative Methods. If I hadn’t taken that class this summer, I would be in a state of total panic right now. Instead, I’m just…working my program, if you will. (And uncharacteristically avoiding requests for free tutoring. I just don’t have enough hours in the day to be an unofficial TA right now.)

With all that going on, I’m not sure I’ll have the time to write much here, or that there will be space in my brain for the kinds of things I prefer to blog about, like how I totally don’t fart in yoga anymore and how spinach-less smoothies now taste stupid. Or about how glasses are ridiculously expensive, even with insurance, but completely necessary when full-time reading and scrolling change your prescription. Or about how I’m still working on getting my running groove back, and how I’m slow but consistent.

(more…)

Loose ends

At some, tying up some others…

I don’t know if I mentioned that Mom’s estate is, for the most part, closed. I’ve boxed all the estate documents, but for the final attorney bill, and I’m shredding the last of her non-estate paperwork and credit cards. The last step is to clear out the estate account, which I sincerely hope I can do from out of state. Seems silly to think there might be banks that would require one to be there in person to close an account, but…you can see it both ways, I guess. Convenience versus security, our daily first-world dilemma.

I’ve also registered Mom on the USPS’s Deceased Do Not Contact list, thanks to a well-timed Unclutterer community question. Perhaps the USPS can stop AARP’s incessant solicitation (I tried. I failed.)

It seems, sometimes, like a lifetime ago that we went through that six months with her. One day it’s as if she’s been gone forever, the next as if she can’t really be gone at all, because that’s impossible. Sometimes, I think the loneliest version of lonely is knowing that you can’t call your mom.

It also feels completely surreal to find myself talking with my dad or my aunt as someone who’s been through this particular loss, much as some others talked with me. In what kind of world am I ready to counsel anyone, particularly my own father, on losing a mother? (A world with powerful tobacco lobby, that’s what kind. Still, that’s a topic for another day.)

I am only 33.

***

(I turned 33 last month. Generally, I prefer even numbers to odd FOR NO EXPLICABLE REASON, but being divisible by 11 is also kind of neat, don’t you think?)

***

I posted a craigslist ad yesterday for the lovely gown I wore for wedding 1.0. I feel bad for the poor thing and hope someone will fall in love with it as I did — in advance of trying it on, based on a picture I saw online. I walked into that shop with my mother in 2003 and tried on a few other dresses to make the salesperson happy, and because that’s what one does, but it was the only gown I wanted.

It deserves a better fate, and better memories. It deserves to be The Dress for someone marrying The One.

If no one bites on the ad, I’ll try to find a way to donate the gown. It’s tricky — most places want something purchased in the last two years. If you were there or saw pictures, you know it’s a timeless style, so…here’s hoping.

***

I’ve got one last project to finish up for the summer semester, and…well, I’d have writer’s block, except I’m not allowed to write a paper. It has to be a digital sort of thing, but it also has to use APA Style. If anyone has an elegant way to do in-text citations in, say, a podcast, holla.

Winding down

Or…not.

In this last week of the spring semester, I’m pretty wiped out and ready to, I don’t know, sleep for 20 hours and wake up in a different country.

However, my presentations for my current classes are finished and presentable, my classes for summer are set (Applied Quantitative Research and Essential Skills in Digital Media Literacy), and I’m done. It’s been a huge semester, even though it’s all been real-world work instead of monster research papers. More strategy, less APA citing.

This suits me. I’m all about using knowledge, rather than writing it down in an academically approved format. Don’t get me wrong — I love research and I can do the APA stuff. But what good is knowing more stuff if it doesn’t help me do related stuff better? Besides, my concentration is in digital communications and 100 bucks says my thesis will be on social media. There isn’t a whole lot of research to read about that yet. (Some, just not a lot…as opposed to, say, guilt and fear appeals.)

I’m hoping to help change that.

Anyway, I’ve thoroughly enjoyed this semester. I’m not the only one, but it sounds like I’m in the minority. I’ve heard a lot of grumbling this term — some folks want clearer grading rubrics, some want better explanations, some want templates for their work. Some are so used to grinding out As that they’ve come to view that as the only goal.

I don’t give a shit if I get an A in either class this term. I’m walking away with a brainful of immediately useful training (more on that later) and I know full well that the grades on my assignments have been directly related to the amount of time I’ve been able to give each deliverable. And I’m confident my professors know that…and are totally okay with it.

The same professor who tore me down on a paper I’d rushed through (“You can do better than this”) also told me I should be teaching the class. He’s mostly right on both, and someday? Yeah, I want to teach that class. But he’s been doing this three times as long as I have, and his perspective and experience are wicked valuable. It’s one thing to work on websites for a nonprofit, however diligently — running a successful web strategy business is another thing entirely.

My other class has involved a group project that’s been…challenging. On the whole, my team has done well. I do think the groups were just too large for the projects, though — a smaller team for each would have run more smoothly and been more like a core team on a work project.

It’s been a long semester.

***

Last night, a conversation ensued among my team about JHU’s nebulous “provisional” student status. Provisional status means taking an extra class with the wretched title of Introduction to Graduate Work in Communication. That’s roughly $3,000 in tuition that non-provisional students don’t have to pay. In addition to needing at least a B in that class — which is, essentially, a writing class — provisional students are also on a kind of probation. They need to get a B in their first three classes, I think, even if those classes are electives that they could otherwise pass with a C. If they don’t get a B, they’re out of the program.

I was not admitted as a provisional student. I didn’t know what that was until I realized all my classmates were griping about a class I hadn’t taken. I have met since then only a handful of other students who were not provisional admits, and none of us know what about our applications put us over the top. We’re glad, certainly, but we don’t see any more rhyme or reason to it than our provisional peers (who, it must be said, are awfully smart).

Anyway, this conversation raised some perennial complaints about a professor many of them had had, and I mentioned the experience another classmate had shared with me: She enrolled as a provisional student and signed up for the Intro class with that professor. She also took two regular classes, and I was in one of them. She did well in both of those — B or better — but missed a B in the Intro class by 3 points (B- isn’t good enough). She’s perfectly capable of grad-level work (and the prof for the class we shared is no delicate flower when it comes to grading) but the Intro prof booted her.

Now, three points isn’t a lot, particularly when you consider “participation points” and the fact that her writing showed consistent improvement throughout the semester. But her appeals were unsuccessful, and she’s out of the program and out about $9,000.

When her class started chatting, they found that about a third of them had missed the B and gotten booted. They wanted to appeal as a group and were told they could not. I’m not sure how fully 33% of a class wrote well enough to walk in the door — with references and all — and couldn’t pass a basic writing course. But then, as I mentioned, this professor is known for being…well, I’ve never met her. But I’ve never heard one good word about her classes, either.

This morning, the dean sent a blast email to the entire listserv trying to clarify “provisional.” This prompts me to wonder if one of my teammates from last night emailed her about what we’d discussed. I have an idea which teammate, because one of them responded to the dean — and to the entire listserv — asking if she could also tell us what percentage of admits are provisional, and whether that’s higher than outright acceptances.

(ETA: I talked to her tonight, and to the rest of my team, none of whom say they queried the dean after our conversation…although, realistically, would you? But it does sound like we’re not the only ones talking about it.)

I don’t think she meant to reply to everyone, but the question was well phrased and she’s clearly not the only one wondering. That question, to my knowledge, has not been answered.

(ETA: It has now. Sort of. The answer was less satisfying than the silence.)

On average, 17% of provisional students don’t pass their first class (in which pass = B). Which leads me to wonder — what is it about the other 83% that makes them provisional? The vast majority of provisional students do perfectly well in the program…much as my booted classmate was doing.

(ETA: “It’s difficult to measure” over time, but 25% of the admits for Summer 2o1o were provisional.)

So what does “provisional” mean, how and why is it applied, and what is its real value to the program and its students? (I’m getting a lot out of this program, but there are some things about higher education that I hadn’t missed…)

(ETA: I’ve worked with, talked to, and learned from “provisional” students. I would happily hire some of the classmates I know were provisional admits. This doesn’t affect me, but it bugs the hell out of me. I know some of this may be because the program is still relatively new — for 2011 admissions, they’re just starting to require GRE scores — but it seems remarkably lopsided.)

“That’s not a website”

“What are your favorite websites?” he asked us.

“IMDB.” “Google.” “Facebook.” “The New York Times.”

“Facebook isn’t a website,” he argued. “Neither is Google — that’s a web utility.

Which got me thinking.

In concrete terms, this is incorrect. By virtue of being virtual spaces fully accessible only through URLs, they are websites. A broader and more accurate term might be web properties — Facebook certainly encompasses more than what we associate with a plain old website, and Google has changed the way we perceive and value information. It’s valid to think of them as more than websites, but websites they are…at least until I can insert a Google chip directly into my brain and bypass all this pesky typing.

Thinking more figuratively, calling Facebook and Google out as “not websites” is even less right. Doing so ignores the actual value of the internet, which underlies and goes far beyond brand promotion, widgets, and clever experience design. What gets people online? What’s the value, the draw, that has made the internet damn near ubiquitous in modern life?

It’s different for each person, and the trends vary by generation, but check out some 2009 stats for social networking (via Mashable):

My generation still tends to see the internet as a utility (“I’m gonna go online and do _____”) and KidBrother’s generation has grown up online. They don’t “go on the internet” — they’re always online. (Opinions vary about whether I’m generation X or Y. I identify as a Gen X fluent in Millennial.) But what about our parents? What about our grandparents? After 15 years of rapid construction on the information superhighway, what’s finally getting the typewriter generations online?

Facebook. They’re setting up Facebook profiles and playing Mafia Wars and chatting with friends from first grade. If they can’t find someone on Facebook, they might try to find them some other way, now that they know they can. And how do you find something or someone on the interwebs? You hit the Goog.

The value of the internet is communication. It’s connections and communities — the same interpersonal interactions that add value to our physical lives add value to our online lives; thanks to Facebook and a healthy amount of Google-stalking, our online lives can now enhance our physical lives.

Tomorrow, weather permitting, I’m having coffee with a friend I haven’t talked to in 18 years (and I guess we’ll find out if I’ve gotten over her liking the same boy I liked in the eighth grade). Facebook did that — without it, she wouldn’t have known that I live here, she wouldn’t have told me she was moving here, and we may never have caught up at all.

Facebook and Google are today’s gateway drugs to online life. People who go online later in life, who “use the Google,” get comfortable using the internet and become part of the online marketplace…of ideas, and of products. If you want to market successfully to the internet users that marketers thought would never get online — and they’re the fastest growing group of adopters right now – show some respect for what got them there. “Understanding your customers” is Marketing 101 — if you don’t understand what brought them to you in the first place, how will you understand what they need and how to convince them that your business, your website, is just what they’ve been looking for? How will you structure a portal, for example, that meets their needs, not yours?

Take a holistic approach to web, websites, and web strategy, or take a hike.

(This semester’s going to be so much fun. :) )

“Too many women”

Morning Edition reported this morning that the U.S. Commission on Civil Rights is investigating quiet gender discrimination in private college admissions — recently, male admits have outpaced female admits.

The Chronicle of Higher Ed noted last month that it may also be a growing problem at state schools, which would put them in violation of Title IX.

Both stories note that the concern is that campuses are becoming “too female.” To wit:

Privately at least, some college administrators argue that they must discriminate against women or the gender balance at their institutions will become so off-kilter that many of the women they want won’t be willing to attend.

(Chronicle of Higher Ed, emphasis mine)

Discriminating against women applicants, to be clear, is rejecting highly qualified female candidates in favor of less qualified male candidates, and the only reason for it is to preserve a subjective “gender balance.” Said gender balance is ill-defined, and neither report mentions how (or whether) a more balanced ratio of women to men has any effect whatsoever on the quality of the education for students (ever wonder why only two of the original Seven Sisters have found it necessary to go co-ed?).

That’s why most of us go to college, right? To further our education and get better, more interesting, and higher-paying jobs. That’s why I went, in addition to being a nerd, and that’s why I continue to go. Pursuing knowledge is kind of my thing.

But perhaps there are administrators who still believe that women only want to go to college to get a husband. I mean, where else will we meet eligible future doctors, lawyers, and congressmen if not in the dorms?

Let’s back up a minute.

Women, on the whole, were excluded from the nation’s most established and esteemed colleges well into the 20th century, even though colleges like Oberlin were coeducational from the start (1833) and taxpayer-funded state universities, beginning in 1862 (thank you, President Lincoln and Vermont congressman Justin Smith Morrill) did more to equalize higher education than, IMHO, anything else would until Title IX.

Women-only colleges started in the 19th century because they were necessary. They were successful then and remain successful now because (and this is the key) women are smart. Also driven. Sure, there was still the expectation that women would get married and have babies during or after college, but the Seven Sisters, more than any other institutions, created an atmosphere of academic inquiry and debate and gave women the freedom to develop their minds in ways that had been curtailed by society.

And they passed that freedom on to their daughters.

By 1900, though, women in co-ed colleges faced a “feminization” backlash much like I’m hearing and reading about now. Schools, flush with cash from women dying to pay for education such as their mothers could only dream about, capped women’s enrollment and rolled back coeducational policies, trying to win male students back from all-male universities (Rosenberg).

They asked, as today’s feminists put it, “What about TEH MENZ?!”

(Ooh! Apropos of this issue on a more global level, go read this excellent post on why “we’re equal” does not mean “we’re the same.”)

Simply by opening up higher education to women, universities found that women were equal to the task, and eager for it. What they still seem unable to accept is that women may be more equal to and eager for it than men. Given the opportunity (with or without the often maligned grants from the Obama Administration), women will earn 58% of undergraduate degrees and 60% of master’s degrees.

What does that mean for ”Teh Menz”?

(more…)

The power of teh Twitter

Bad example:

During one meeting of my Not-for-profits in the Digital Age class this summer, the instructor spent 15 minutes (literally — we watched the clock) telling us about a bad experience at a chain hotel on her vacation. While her husband argued with the concierge, she tweeted about the incident; she felt the hotel treated them inconsiderately and suspected it was because they’re an interracial couple (they were in Tennessee). As she did this, she and her husband, if I remember correctly, informed the concierge and even the manager that she was telling her 3,700 FOLLOWERS about the TERRIBLE EXPERIENCE.

RIGHT NOW.

This lecture — the longest “lecture” period of the term, I might add – should have been about managing a nonprofit’s brand and reputation in an age of instant, nonstop communication. If you’ve heard about @ComcastCares and others, you know you can get better service from a company by complaining to the right people. Sure, it works better with companies, not dot-orgs, but there’s a lesson in it.

Instead, the instructor told us she just wanted to have her points refunded to compensate for her bad experience. That’s right — it was already a free stay, thanks to previous travel. She threatened to try to damage a corporate brand because they wouldn’t just give her another free night. Even after her trip, she continued to use Twitter to tell people about the experience…and she used up 15 minutes (about $42 worth) of class time to complain to us about it.

The whole story made me uncomfortable. Threatening, right off the bat, to tattle through Twitter to whoever will listen in order to get your way just sounded…like a techy temper tantrum. I’m all for reporting bad service and being compensated for lost money or value, but this was a threat, and a rather empty one.

Plus? We heard one perspective on the story. The valet may have had good reason to make them sign a waiver before parking a car he thought was quite scratched up — it’s his job to watch out for that. The bell staff that “rushed out to help the white couple” that pulled in next may have been on a break. We just don’t know.

We also don’t know if the insult of the parking issue and having to carry their own bags (her husband has a bad back) is really “enough” to demand compensation. I usually park my own car and carry my own bags…and my boyfriend has a bad back and a white cane. He carries his own bags.

So maybe I’m a little biased.

To my knowledge, my instructor’s demands went unfulfilled, at least until the end of the term.

Good example: (more…)

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